Journal of Analytical and Applied Computer Sciences | Volume 2 Issue 1 | Pages: 21-29

Research Article

OPEN ACCESS | Published on : 30-Jun-2026

The Adoption of Digital Technologies and Service Delivery in Public Organizations in Bauchi State: A Case Study of Bauchi State Ministry of Science, Technology and Innovation

Rayyan Yusuf
• Department of Business Administration, Federal University Kashare, Gombe State, Nigeria.


• Aminu Adamu Ahmed
• Department of Information Communication Technology, Federal Polytechnic Kaltungo, Gombe State, Nigeria.

Abstract

Digital technology adoption in public sector organizations has become a strategic imperative for improving service delivery quality, administrative efficiency, and citizen satisfaction in developing economies. Despite Nigeria's National Digital Economy Policy 2022–2025 mandating digital transformation across all government ministries, departments, and agencies (MDAs), empirical evidence on the specific mechanisms through which digital technology dimensions translate into service delivery quality improvements particularly in North-Eastern state-level ministries remains limited. This study examined the adoption of digital technologies and their influence on service delivery quality at the Bauchi State Ministry of Science, Technology and Innovation (BMSTI), with digital adoption as a mediating variable. Grounded in the Technology-Organization-Environment (TOE) Framework and the New Public Management (NPM) theory, a quantitative cross-sectional survey design was adopted. A structured questionnaire was administered to 260 staff using stratified random sampling. IBM SPSS Statistics Version 29 was used for descriptive and reliability analysis. SmartPLS Version 4 was employed for PLS-SEM and mediation analysis. Python 3.11 (scikit-learn, matplotlib) was used for Decision Tree feature importance analysis and service delivery KPI visualization. Results showed that digital infrastructure (β = 0.334), e-service deployment (β = 0.278), staff digital capacity (β = 0.247), and leadership support (β = 0.221) each significantly influenced service delivery quality (all p ≤ 0.001), collectively explaining 63.8% of variance (R² = 0.638). Digital adoption mediated all four paths (VAF: 39.7%–42.6%). Python Decision Tree analysis identified digital infrastructure as the most important predictor (Gini importance = 0.312, Rank 1). Service delivery KPIs showed document retrieval time improved by 78.2% and digital service use rate grew by 265.8% between 2019 and 2023. All constructs demonstrated strong reliability (α > 0.82) and validity (AVE > 0.56).

Keywords

Digital Technologies, Service Delivery, Public Sector, PLS-SEM, TOE Framework, New Public Management, Bauchi State

References

• Adeyemo, S. A., Oni, A. A., & Adeola, O. (2023). Digital technology adoption and public service delivery quality in Nigerian state MDAs: A structural equation modelling approach. Government Information Quarterly, 40(2), 101812. https://doi.org/10.1016/j.giq.2022.101812

  Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2022). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.

  Henseler, J., Ringle, C. M., & Sarstedt, M. (2023). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135.

  Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3–19. https://doi.org/10.1111/j.1467-9299.1991.tb00779.x

  NITDA. (2023). National digital economy policy and strategy for a digital Nigeria 2022–2025: Progress report. National Information Technology Development Agency.

  Oluwafemi, O. J., & Ayo, C. K. (2022). E-government adoption and public service delivery in Nigerian federal ministries. Information Polity, 27(3), 289–311. https://doi.org/10.3233/IP-210308

  Ringle, C. M., Wende, S., & Becker, J.-M. (2023). SmartPLS 4. SmartPLS GmbH.

  Saunders, M., Lewis, P., & Thornhill, A. (2023). Research methods for business students (9th ed.). Pearson Education.

  Tornatzky, L. G., & Fleischer, M. (1990). The processes of technological innovation. Lexington Books.

  Twizeyimana, J. D., & Andersson, A. (2022). The public value of e-government — A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001

  United Nations. (2024). UN e-government survey 2024: Accelerating digital transformation for sustainable development. United Nations Department of Economic and Social Affairs.

  World Bank. (2023). Digital government readiness assessment toolkit: Technical guidance note. World Bank Group Digital Development Global Practice.